Privacy Policy

East Bay Brain & Spine is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services, including our website, telehealth services, and communication methods.

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1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: Name, address, email address, phone number, date of birth, and other identifying details.
  • Health Information: Information related to your mental health treatment, diagnosis, and any information shared during appointments or through health forms.
  • Payment Information: Billing details, insurance information, and other payment-related data.
  • Communication Preferences: Consent to contact via phone, email, or SMS as outlined in the submission of forms.

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2. How We Use Your Information

We use your personal information to provide and improve our services, including:

  • Appointment Scheduling and Management: To schedule and confirm appointments, and manage patient records.
  • Treatment: To deliver personalized mental health services and treatments.
  • Communication: To contact you regarding your treatment, appointments, or follow-up care.
  • Billing and Payment Processing: To process insurance claims, payment information, and invoicing.
  • Legal and Compliance Purposes: To comply with applicable laws, regulations, or legal processes.

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3. How We Protect Your Information

We implement industry-standard security measures to protect your personal and health information, including:

  • Data Encryption: Sensitive information is encrypted when transmitted over our network.
  • Secure Storage: Personal data is stored in secure systems accessible only by authorized personnel.
  • Access Controls: We restrict access to personal information to employees and healthcare providers who require it to provide services to you.

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4. Sharing of Information

We may share your information with the following parties in limited circumstances:

  • Healthcare Providers: With your consent, we may share information with other healthcare providers involved in your care.
  • Payment Processors and Insurance Companies: To process payments or insurance claims.
  • Legal Authorities: If required by law, we may disclose your information to comply with legal obligations or requests.
  • Third-Party Service Providers: We may share your information with service providers who help us operate our services (e.g., telehealth platforms), but they are required to protect your information in accordance with this policy.

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5. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections or updates to your personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal and regulatory requirements.
  • Communication Preferences: You can manage your preferences for how we communicate with you, including opting out of certain types of communication.

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6. Cookies and Tracking

Our website uses cookies to enhance user experience, track site usage, and improve our services. By using our website, you agree to the use of cookies. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

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7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be noted at the top of the policy.

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8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

East Bay Brain & Spine
Phone: 925-386-2536